Our solutions are designed for mid-sized and large companies, financial institutions, utility companies, retail chains, etc.

Benefits of ITIL

• reduces costs
• supports ability to measure and improve internal performance of the IT department
• helps increase the productivity of end users
• improves communication between IT and other departments
• provides a framework for easier compliance with legislative and regulatory requirements
• increases the ability of the IT department to respond to changes in business and taking new opportunities

Our services

• coordinating an organisation’s business units while determining the strategy and development of IT services
• transforming services according to business requirements
• defining a catalogue of IT services and their parameters
• managing the operation of IT and building a central contact centre for processing requests and incidents, and analysing events
• monitoring and improving service quality

References

• migration, upgrade of systems and infrastructure supporting an operation based on ITIL for VÚB bank
• implementation and support for ITIL-based systems for SPP (Slovak Gas Industry)